Many businesses and government departments receive so many calls that they have set up “call centres?to help them answer the most commonly asked questions. Call centres use a series of messages which have already been recorded to answer your questions. You 3?find these messages by using the numbers, letters and symbols on the keys of your touch-tone telephone. The call centre message will tell you which keys on your telephone to press for the information you need. If you miss it the first time around, the message will usually tell you which key to press to hear it again. The list of messages is usually called a “menu.?You choose and order the information you want.
You can also enter information into some call centres, using the keys on the telephone. Remember: the “pound?key is the one that looks like this [#]. The “star?key looks like this [*].